- #How to use seagate backup plus ultra slim full#
- #How to use seagate backup plus ultra slim mac#
- #How to use seagate backup plus ultra slim windows#
Click on the Mount button in Disk Utility. If the hard drive is listed in the left-hand column, check your Finder preferences to see why it is not displayed on the desktop (review the question above). Q: Is your hard drive mounting in the operating system?Ī: Open Disk Utility at Go | Utilities | Disk Utility. Q: Is your Finder configured to hide hard drives on the desktop?Ī: Go to Finder and then check Preferences | General tab | Show these items on the desktop.
#How to use seagate backup plus ultra slim mac#
Mac Problem: The hard drive icon does not appear on my desktop The General tab provides a potential reason why the device is not working as expected. Right click this icon and then choose Properties. For example, instead of the normal icon based on the type of device, it has an exclamation point, question mark or an X. While the Device Manager can assist with troubleshooting most problems, it may not display the exact cause or provide a precise solution.Īn unusual icon next to the hard drive can reveal a problem.
#How to use seagate backup plus ultra slim windows#
Q: Is your hard drive listed next to an unusual icon?Ī: Windows Device Manager usually provides information about failures with peripherals. The entry that changes is your Seagate hard drive. If you’re uncertain that your drive is listed, safely unplug it and then reconnect it.
#How to use seagate backup plus ultra slim full#
Look in the Disk Drives section and, if necessary, click the Plus ( +) icon to view the full list of devices. Type Device Manager in Search to launch it. Q: Is the hard drive listed in Device Manager?Ī: All drives appear in at least one place in Device Manager. Windows Problem: The hard drive icon doesn’t appear in Computer
When the computer awakes from sleep mode, the drive may not have enough time to spin up, causing the pop-up to appear. Seagate drives conserve power by spinning down when you set your computer to sleep mode. Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep mode?Ī: Ignore this message since the drive remounts on the desktop despite the pop-up. See Optional Formatting and Partitioning. If this is a recurring problem or you cannot find files with incompatible characters, consider reformatting the drive to NTFS (Windows users) or HFS+ (Mac users). These characters include, but are not limited to: ? / \ :Ĭheck your files and folders to ensure that these characters are not in the names.
Q: Did you get an “Error -50” message while copying to a FAT32 volume?Ī: When copying files or folders from a computer to a FAT32 volume, certain characters in the names cannot be copied. Problem: I’m receiving file transfer error messages If you use a longer cable and experience problems with detection, transfer rates or disconnection, use the original cable included with your hard drive. However, Seagate recommends using the cable shipped with your hard drive for the best results.
Q: Can I use my hard drive with a longer cable?Ī: Yes, provided it is certified according to USB standards. Problem: The provided USB cables are too short Please note that USB 2.0 hubs limit your hard drive’s transfer rates to USB 2.0 speeds. In such a case, consider trying a powered USB hub that includes a power cable. Some USB hubs are less than efficient with power management, which can be problematic for connected devices. If you use a hub and encounter detection problems, slower than normal transfer rates, random disconnection from your computer or other unusual issues, try connecting the hard drive directly to the computer’s USB port. Q: Can I use my hard drive with a USB hub?Ī: Yes, the hard drive can be connected to a USB hub. Problem: I must use a USB hub for my USB devices Q: Are there other USB devices connected to the same port or hub?Ī: Disconnect other USB devices and see if the hard drive’s performance improves. Otherwise, the device operates at slower USB transfer rates. Seagate Backup Plus performance will improve when it is connected to a USB 3.1 port or a SuperSpeed USB 3.0 port. Q: Is the hard drive connected to a Hi-Speed USB 2.0 port on your computer or hub?Ī: If your hard drive is connected to a Hi-Speed 2.0 port or hub, the inferior performance is normal.