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They may also decide that responding by email, phone, or an in-person visit is a better approach. The TSP responding to your issue will determine whether Remote Support is an appropriate tool for your situation. You should continue to report problems and request assistance the way you always have. How do I request Remote Support-based support? See our Remote Support Basics and Accept a Remote Support Invitation articles for information on how the session is initiated. For a typical session, the TSP will contact you to request a Remote Support session. Who is allowed to use Remote Support to access other computers?Īccess to Remote Support is limited to people in designated IT support roles.ĭoes this mean someone can access my computer whenever they want to? Any network connection will work (that is, there is no need for additional security measures, such as CU VPN). Both the end-user and the TSP can be in any location. The feature set differences, and security concerns associated with a cloud service prevent Zoom and friends from being our tools of choice for IT support needs.
Zoom and other web conferencing tools are designed for a much broader audience, to use for giving presentations to remote audiences, and has a feature set largely geared for that purpose. Remote Support is intended for use by Technical Support Providers.
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Remote Administration Features Remote administration software is used to control a computer from a remote location. Categories Remote Desktop BeyondTrust Remote Support Features
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Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry.
The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years.